Refunds and Exchange Policy

Sale items cannot be refunded.

If you would like to exchange any other items you will need to contact us within 14 days after receiving your order and email the details to  

We can offer a refund, exchange or credit note for items that are returned in perfect condition.

Any items to be exchanged will need to be sent back in the original packaging and condition. Upon receipt we will confirm if an exchange can be completed. We have the right to refuse a refund if the item has been worn, altered or damaged. 

When returning your item, please include your full name and order name so we can process your exchange or return. If items are received with no information, we will be unable to process this. 

No refunds, exchanges or credit notes can be agreed after 14 working days of purchase.

Please do not message us on social media pages as your exchange will not be processed.

All customers are liable to pay for the return shipping fees and it is advised to do this by first or second class signed for via Royal Mail. We are not responsible for any items lost in the post. If you would like an exchange posted out, then you would need to pay for the delivery to send out the exchange and you can do this by emailing us at . Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

You can exchange for a product of the same value or higher. 

Please send your return to our address: 41 Oakleigh Avenue, Edgware, HA8 5DT.


If your item arrives faulty then this needs to be reported via email to with pictures of the faults within 48hrs of receipt of the item.

Please do not message on our social media pages for any exchanges as our team will be unable to complete your request.

If your item has a fault after wearing the item or after 48hrs of receiving the item, we are unable to offer a refund, exchange or to fix the item. We ask kindly for you to check your order on arrival and email our team at with pictures of the faults so we can process your request. 

Any faults reported after 48hours cannot be actioned.